Online Orders

All home delivery orders purchased online.

Unwanted items

Simply return your unwanted item within 28 days of receipt unused, unopened, in its original condition and packaging, your return must be in a re-sellable condition.

All returns must be accompanied by a valid receipt or, for online returns, your dispatch confirmation email including your order reference (IE) number. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging. Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse redress.

Refunds on unwanted items

Once the unwanted item is received back to the warehouse it will be checked and granted it meets our return policy conditions we will then offer a refund for this item. Refunds will be applied to the payment method that was used to purchase the item.

Damaged or Faulty Items

We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item is damaged please refuse the delivery.

In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.

In-Store

In-store purchases & Click & Collect

Unwanted Items

We are happy to exchange or refund items if returned to a store within 28 days of purchase, provided the goods are unused, unopened, in original packaging with all materials, manuals, and accessories intact and accompanied by a valid receipt. 

If returning an online order, please have the bank card used to place the order with you in order to avail of a refund. We reserve the right to refuse redress if the return falls outside of our unwanted returns policy / terms & conditions.

Items paid for in-store and delivered to the customer’s home address should be returned to our store in the event that an exchange or refund is required, in line with our in-store returns policy.

Faulty Items

In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.

In all cases, this item will be inspected and if it is confirmed as faulty then we will issue a suitable form of redress (replacement/repair/refund).

Contact Us:

If you have any questions or need further assistance regarding our returns policy, please don't hesitate to contact our Customer Support Team by clicking here.